How to Look Up a Carrboro Number
Carrboro phone searches work across several official systems. Use the Town of Carrboro Directory for municipal staff and department listings, the Carrboro A-Z Services page when the need is a service rather than a person, and the town main line at 919-942-8541 when an online listing does not identify the right office. The town's administrative counter is at 301 W. Main Street and posted administrative hours are Monday through Friday, 8:30 a.m. to 5 p.m.
Carrboro does not have a confirmed official 311 system in the research. For town services, use the town switchboard, the relevant direct department line, a department page, or a town form. For county-run services, use the Orange County directory, the relevant 919-245 department number, or Orange County NextRequest when the issue is a public-records request. For schools, health care, utilities, and higher education, use the institution's own directory or main switchboard instead of assuming Town Hall can transfer the call.
Carrboro Government Phone Numbers
The Town of Carrboro directory is a free CivicEngage directory with category, first-name, and last-name searching. It is the best starting point for town staff, department lines, and public-facing offices such as Town Clerk, Police Department, Fire-Rescue, Public Works, Planning, Town Manager, and Recreation, Parks and Cultural Resources.
| Field | Type | Required | Notes / Format |
|---|---|---|---|
| Category | Dropdown | No | Examples include Town Clerk, Police Department, Fire-Rescue, Public Works, Town Manager, Planning, and Recreation. |
| First Name | Text | No | Free-text first-name search. |
| Last Name | Text | No | Free-text last-name search. |
| Search | Button | n/a | Runs the public directory query. |
A typical Carrboro directory entry may publish an office number, staff title, email, fax, physical address, and hours. Personal mobile and home numbers are not published. That distinction matters when a caller wants an official work contact rather than a private number.
| Field | What It Shows |
|---|---|
| Name | Staff name or department listing. |
| Title | Role such as Chief of Police, Captain, Lieutenant, Administrative Assistant, or Town Clerk. |
| Department | Police Department, Town Clerk, Fire-Rescue, Public Works, or another town office. |
| Direct Phone | Published department or staff work number, usually in the 919 area code. |
| Email / Fax | Public work email and fax when the office publishes them. |
| Physical Address / Hours | Office location and counter hours for public-facing departments. |
Core Carrboro numbers include the town main line at 919-942-8541, Town Clerk at 919-918-7309, Town Manager at 919-918-7315, Planning, Zoning and Inspections at 919-918-7335, Public Works at 919-918-7425, Recreation, Parks and Cultural Resources at 919-918-7364, Century Center at 919-918-7385, Police non-emergency/front desk at 919-918-7397, and Fire-Rescue non-emergency at 919-918-7347.
Orange County Offices Serving Carrboro
Carrboro residents often need Orange County rather than town government. The Orange County directory provides category, first-name, and last-name searching for county offices such as Animal Services, Elections, Emergency Services, Register of Deeds, Social Services, Tax Administration, Solid Waste Management, Orange Public Transportation, Carrboro Cybrary, and Vital Records. The county main number listed in Carrboro emergency resources is 919-732-8181.
High-use county numbers include Sheriff's Office at 919-245-2900, Detention Center at 919-245-2940, Emergency Services at 919-245-6100, 24-hour non-emergency dispatch at 919-732-5063, Health Department at 919-245-2400, Social Services at 919-245-2800, Elections at 919-245-2350, Register of Deeds at 919-245-2675, Tax Administration at 919-245-2100, Solid Waste Management at 919-968-2885, Orange Public Transportation at 919-245-2008, Orange County Public Library at 919-245-2525, and Southern Branch Library in Carrboro at 919-245-2719.
For records that are not already posted online, Orange County uses NextRequest. The county's public-records instructions say requesters may submit directly to the appropriate department, avoid including confidential information, submit only once, and use email updates when an email address is provided. If no email is provided, the county lists Community Relations at 919-245-2302 and webadmin@orangecountync.gov for portal-status help.
Police, Fire, EMS, and Crisis Lines
Emergency and crisis numbers should not be treated like ordinary directory lookups. Carrboro's local guidance sends emergencies, crimes in progress, fire, and medical emergencies to 911. Carrboro Police uses 919-918-7397 for the weekday front desk and non-emergency administrative contact, but the town's own police contact instructions direct after-hours, weekend, and holiday callers to 911 if they need to speak with an officer.
911 - life-threatening emergency, fire, active crime, urgent medical response, or after-hours Carrboro officer contact under town guidance.
988 - Suicide and Crisis Lifeline for call, text, or chat support; not a substitute for 911 when someone is in immediate physical danger.
311 - no official Carrboro 311 service was found; use the town main line, A-Z Services, direct department lines, and forms.
211 - NC 211 community services, benefits, food, shelter, health, housing, utility assistance, and nonprofit referrals statewide.
Poison Control - 1-800-222-1222, the national 24-hour poison help line.
- Carrboro Police Non-Emergency / Front Desk - 919-918-7397, Monday-Friday 8:30 a.m.-5 p.m.
- Carrboro Fire-Rescue Non-Emergency - 919-918-7347; the town warns non-emergency phone and email are not monitored 24/7/365.
- Fire Station 2 Non-Emergency - 919-913-2943.
- Orange County 24-Hour Non-Emergency Dispatch - 919-732-5063, rings in the 911 center.
- Orange County Storm Hotline - 919-245-6111.
- Orange County Animal Services - 919-942-7387.
- Domestic Violence Hotline - 1-800-799-7233.
- RAINN Sexual Assault Hotline - 1-800-656-4673.
School, UNC, and Library Directories
Education phone numbers around Carrboro are split among Chapel Hill-Carrboro City Schools, UNC-Chapel Hill, Durham Tech, and public libraries. CHCCS publishes a district contact directory with keyword search and 607 public contact entries, but direct phone numbers are not consistently shown on every staff record. For unpublished staff numbers, use district, school, or department main lines.
Chapel Hill-Carrboro City Schools
750 S. Merritt Mill Rd.
Chapel Hill, NC 27516
919-967-8211
UNC-Chapel Hill Directory
Search by full name, Onyen, email, or PID
Chapel Hill, NC
Central people directory
Other education and library anchors include CHCCS enrollment at 919-967-8211 ext. 20407, CHCCS Transportation at 919-942-5045, Carrboro Elementary at 919-968-3652, Durham Tech Main Campus at 919-536-7200, Durham Tech Orange County Campus at 919-536-7238, Orange County Public Library main at 919-245-2525, and Chapel Hill Public Library at 919-968-2777. The Drakeford Library Complex at 203 S. Greensboro Street is especially local because it combines Southern Branch Library, WCOM Radio, Durham Tech, Guardian ad Litem, Orange County Skills Development Center, and Carrboro recreation and cultural resources.
Utilities and Public Works
Utility searches need a clean split between customer service and emergency or outage routing. OWASA is the key local water and sewer provider for the Carrboro-Chapel Hill community and is based at 400 Jones Ferry Road in Carrboro. Duke Energy, Piedmont Natural Gas, Carrboro Public Works, county solid waste, Orange Public Transportation, and NC 811 each use different channels.
| Utility | Emergency / Outage | Customer Service |
|---|---|---|
| OWASA water/sewer | 919-968-4421 | 919-537-4343; 919-968-4464 and 919-968-4421 also shown by source |
| Duke Energy electric | 800-777-9898 listed by NC Public Staff; Duke outage page also supports online reporting and text OUT to 57801 | Use Duke Energy official customer-service channels; a general number was not captured in the assigned research. |
| Piedmont Natural Gas | 800-752-7504 or 911 for gas leak/emergency | 800-752-7504 |
| Carrboro Public Works / Solid Waste | 911 for emergencies; stormwater and service reports through Public Works | 919-918-7425 |
| Orange County Solid Waste Management | n/a | 919-968-2885 |
| Orange Public Transportation | n/a | 919-245-2008 |
| Call Before You Dig | Dial 811 or use North Carolina 811 before digging. | |
Carrboro's solid-waste issue form separates cart repair, dead animal collection, missed household waste, missed yard waste, bulk waste, address/location details, optional photo upload, and contact preference. The form says to leave the container curbside and notes that requests submitted after 3 p.m. are collected the following day.
Health, Mental Health, and Social Services
Carrboro health and social-service numbers are mostly county, state, UNC, and nonprofit channels. Orange County Health Department main is 919-245-2400, and the Chapel Hill clinic at Southern Human Services Center uses that same appointment channel. Orange County Department of Social Services is 919-245-2800, with the NCDHHS listing also showing DSS emergency phone 919-732-8181 and Medicaid Transportation at 919-245-2774. Social Services is the county line for child abuse, neglect, or dependency reports and for abuse, neglect, or exploitation of adults with disabilities.
Local care and crisis lines include Orange County WIC appointments at 919-245-2422 or 919-245-2447, Carrboro Community Health Center / Piedmont Health main at 919-942-8741, Piedmont Health WIC at 919-913-1698, UNC Hospitals / UNC Medical Center at 984-974-1000, UNC STEP Community Clinic in Carrboro at 919-962-4919, Carrboro Family Medicine Center at 919-929-1747, Alliance Health Behavioral Health Crisis Line at 877-223-4617, Alliance 24/7 Crisis Line at 800-510-9132, Mobile Crisis Unit at 866-275-9552, NC Peer Warmline at 855-PEERS-NC, and Orange County Housing Helpline at 919-245-2655.
Public Records, Courts, and Licenses
Records and licensing numbers depend on who owns the record. Town records, agendas, minutes, and code questions start with the Carrboro Town Clerk at 919-918-7309. Carrboro Police records, media requests, FOIA/public-records questions, and questions about ongoing criminal investigations route through the Police Administrative Division and the police line at 919-918-7397; incident, arrest, and traffic crash reports are routed to Police2Citizen, although the inspected daily-bulletin page returned an error during research.
County administrative records use Orange County NextRequest, with Community Relations at 919-245-2302 for portal-status help when needed. Orange County Register of Deeds at 919-245-2675 handles birth, death, and marriage certificates, marriage licenses, passports, and land-record access. The Register of Deeds source says Orange County only has records for people born or pronounced deceased in Orange County. Vital Records category phone is 919-245-2404, and special vital amendments contacts include 919-245-2700 and 919-245-2682. Orange County Elections is 919-245-2350, Tax Administration is 919-245-2100, Carrboro building permits and inspections route to Planning, Zoning and Inspections at 919-918-7335, Orange County Courthouse / Clerk is 919-644-4500, Carrboro License Plate Agency is 919-521-8600, and statewide NCDMV customer service is 919-715-7000.
For court matters, Carrboro uses Orange County courts in the North Carolina Judicial Branch rather than a separate municipal court directory. Orange County court contacts include Clerk of Superior Court at 919-644-4500, estates appointments at 919-644-4570, District Attorney at 919-644-4600, jury service at 919-644-4515, magistrates at 919-644-4690, and the Orange and Chatham Public Defender at 919-643-4400.
How to Verify an Unknown Local Number
Official reverse-lookup channels rarely identify a private caller by name for casual use. They are better for checking whether a caller's claim matches an official agency number, reporting abuse, understanding spoofing, or handling business compliance questions. If the caller claims to be Carrboro government, compare the number to the town directory, A-Z Services, or 919-942-8541. If the caller claims to be Orange County, compare it to the county directory or call the department directly.
Official channels: Carrboro and Orange County directories verify public office numbers; FTC, FCC, NC DOJ, and NCUC accept call or telecom complaints; NANPA shows public prefix assignment records; the FCC Reassigned Numbers Database is a compliance tool, not a casual name lookup.
Third-party channels: commercial lookup tools may show names, spam labels, carrier clues, or line type, but they are not government records and may be incomplete.
- Record the caller ID number, date, time, caller claim, voicemail, and any text-message content.
- Check the Carrboro or Orange County directory first if the caller claims to represent a local office.
- For unwanted calls, spoofing, slamming, number portability, billing, or privacy issues, use the FCC Consumer Complaint Center.
- For telemarketing or robocalls, use the FTC Do Not Call reporting flow and the NC DOJ robocall form when state reporting is useful.
- For utility or telecom service disputes, contact the provider first, then use NCUC Public Staff Consumer Services if the issue remains unresolved.
The FTC Do Not Call registry is one official entry point for registration, verification, and unwanted-call reporting.
Use the registry for telemarketing and unwanted-call workflows, then keep separate notes for local agency verification through Carrboro or Orange County directories.
Robocalls and Scam Reporting
Carrboro-area scam calls may spoof 919 or 984 numbers, so a local-looking caller ID is not proof that the call is local. Orange County Sheriff's Office local scam education from April 30, 2025 described jury-duty or deputy impersonation calls, E-ZPass or toll-style texts, grandchild emergency scams, and romance or financial manipulation themes. Utility shutoff threats, government impostor calls, warranty robocalls, and deepfake family-emergency calls should be verified with independent official numbers rather than the callback number supplied by the caller.
For FTC reporting, the unwanted-call report form asks for the receiving phone number, call date, call time, whether it was a recorded message or robocall, call or text type, subject category, caller phone number if available, company name if known, relationship or stop-calling history, optional reporter contact information, and comments.
The FCC form covers a broader set of phone issues, including unwanted calls and texts, spoofing, number portability, slamming, cramming, billing, privacy, equipment, interference, junk faxes, and rural call completion.
The FCC phone complaint form is the official federal channel for phone-service and caller-abuse complaints.
For utility and telecom complaints after contacting the provider, the North Carolina Utilities Commission contact page points consumers to the Public Staff complaint channels.
NCUC Public Staff Consumer Services lists 866-380-9816 and 919-733-9277. Those numbers fit billing, slamming, carrier, and regulated-utility disputes better than ordinary reverse lookup.
Note: Save the displayed number, date, voicemail, text, and caller claim before filing. Specific reports are more useful than general spam descriptions.
Third-Party Reverse-Lookup Tools
The tools below are third-party services, not government databases. They can be useful when an official directory does not explain an unknown caller, but results may be crowdsourced, paid, app-based, limited, stale, or affected by number portability and spoofing. Use them after checking official Carrboro, Orange County, FCC, FTC, NCUC, carrier, or NANPA channels when the caller claims an official identity.
| Tool | Free? | Returns Name | Returns Carrier | Returns Line Type / Spam Label |
|---|---|---|---|---|
| Whitepages Reverse Phone | Freemium / paid | Sometimes | Sometimes / paid | Sometimes / paid |
| NumLookup | Free / freemium | Yes, where available | Varies | Varies |
| Truecaller | Freemium | Yes, crowdsourced | No / varies | Spam status |
| RoboKiller Lookup | Free / freemium | Caller ID or spam where available | No / varies | Spam or scam label |
| YouMail Directory | Free | Known caller or spam where available | No / varies | Spam or business category |
| Carrier tools | Carrier feature | Caller ID or spam features | Own carrier context | Spam, fraud, block, or category labels |
The manifest-approved NumLookup reverse lookup page is one example of a third-party phone-number search interface.
Third-party results should be treated as investigative clues, not proof of identity. For official action, verify through the claimed agency or file with the relevant federal, state, carrier, or utility complaint channel.
What 919 and 984 Can Tell You
A 919 or 984 number can be a Carrboro town office, Orange County agency, UNC hospital PBX, school number, landline, wireless line, VoIP number, or spoofed caller ID. NANPA public records can show original assignment clues, such as Chapel Hill rate-center prefixes assigned to BellSouth/Southern Bell, AT&T - Local, Level 3 Communications, Bandwidth.com CLEC, Verizon Wireless / Cellco Partnership, PAETEC ITEL, or IP Horizon. Those records do not identify the current private subscriber.
| Line Type | Typical Use | Carrboro Lookup Limit |
|---|---|---|
| Landline / legacy local exchange | Older municipal, institutional, residential, or business numbers. | Prefixes can suggest history, but portability can change the current provider. |
| Wireless / mobile | Consumer mobile phones and carrier features from AT&T, Verizon, T-Mobile, UScellular, and others. | Caller ID can be spoofed, and carrier tools may only show risk labels. |
| VoIP / hosted PBX | Business phones, institutions, remote workers, and some scam operations. | A local-looking 919 or 984 caller ID may not be physically local. |
FCC number-portability guidance explains why consumers can keep a number when changing providers. FCC spoofing and STIR/SHAKEN materials explain why a number can display a local identity without being trustworthy. Treat prefix and line-type data as context, then verify the caller through an official callback number.
Community Resource Lines
NC 211 is the strongest general resource line when a Carrboro need is not an emergency and not a town service. It is free, confidential, multilingual, available 24 hours a day in all 100 North Carolina counties, and covers food, housing, health, mental-health referrals, childcare, elder services, financial help, and nonprofit referrals. Orange County Housing Helpline at 919-245-2655 serves housing-crisis assistance during posted weekday phone hours.
Visitor and business directories also have legitimate local roles. The Chapel Hill/Orange County Visitors Bureau lists 888-968-2060, 919-245-4320, and info@visitchapelhill.org. The Chamber For a Greater Chapel Hill-Carrboro lists 919-967-7075 and info@carolinachamber.org, with Carrboro Business Alliance and local business-directory resources. OC Alerts is the countywide emergency-notification channel; Carrboro notes it is geography-based, uses street addresses, and does not accept P.O. boxes.